Job Description
Join the award-winning team at Grand Horizon Hotels, where hospitality meets innovation. We are currently seeking a dedicated Front Desk Agent to join our Orlando, FL location. This is an excellent entry-level opportunity for individuals looking to build a rewarding career in the hospitality industry.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on providing exceptional service and creating memorable experiences for travelers from around the globe.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health and wellness benefits
- Employee discounts on hotel stays and dining
- Opportunities for career advancement and internal mobility
- Flexible scheduling to work-life balance
Responsibilities
- Check guests in and out efficiently using our property management system, ensuring accuracy in all data entry.
- Respond to guest inquiries via phone, email, and in-person with a focus on exceeding expectations.
- Process payments and handle cash transactions with strict attention to detail and security.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Collaborate with housekeeping and maintenance staff to ensure room readiness and timely service.
- Resolve guest complaints or issues calmly and effectively, escalating when necessary.
- Upsell hotel amenities and services to maximize revenue opportunities.
Qualifications
- High school diploma or GED equivalent is required.
- No prior hotel experience is necessary; we provide full training.
- Strong interpersonal communication skills with a friendly and professional demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Must be able to stand and move around the lobby area for extended periods.