Job Description
Welcome to the San Jose Gateway Hotel, a premier hospitality destination in the heart of Silicon Valley. We are currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team.
We believe that great hospitality starts with great people. That is why we are looking for enthusiastic individuals, regardless of prior experience, who are ready to learn and grow with us. We offer comprehensive paid training to ensure you feel confident from day one.
Why You’ll Love Working Here
- Career Development: Clear pathways from entry-level roles to management positions.
- Modern Environment: Work in a contemporary facility with state-of-the-art technology.
- Supportive Culture: A team-oriented atmosphere that values your contribution.
As the face of our brand, you will be responsible for creating memorable first impressions for every guest. If you have a warm smile, a professional attitude, and a willingness to serve, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls professionally and route inquiries to the appropriate department.
- Handle guest requests, complaints, and general inquiries with patience and a problem-solving mindset.
- Manage the front desk operations, including mail, packages, and lobby organization.
- Process payments accurately and maintain the cleanliness of the reception area.
- Assist with administrative tasks such as filing and data entry.
Qualifications
- No prior experience required; we value potential and attitude over pedigree.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency with computers and basic office software (training provided).
- A professional appearance and a friendly, approachable demeanor.
- Ability to multitask and remain calm in a fast-paced environment.
- High school diploma or GED equivalent.
- Flexibility to work varying shifts, including weekends and holidays.