Job Description
Join our award-winning luxury hotel in downtown Phoenix as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Apply today to become part of our dynamic hospitality team!
Responsibilities
- Deliver outstanding customer service to all guests with professionalism and warmth
- Efficiently manage check-in/check-out procedures and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera) for reservations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Arizona driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required