Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Front Desk Agent. We're seeking a charismatic professional to deliver exceptional guest experiences while showcasing the city's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the world's most iconic destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Valid California driver's license and clean driving record
- Ability to work flexible shifts including weekends/holidays
- Strong problem-solving abilities under pressure
- Knowledge of San Francisco attractions and transportation
- Professional appearance and polished demeanor