Job Description
Join the prestigious Grand Hotel Kansas City as a Front Desk Agent and be the welcoming face of our luxury hospitality establishment. We seek a charismatic professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and career growth in Kansas City's vibrant downtown district.
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room occupancy rates
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain security protocols for guest and property safety
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends/holidays
- Valid Missouri driver's license (if required for duties)