Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets luxury. We're seeking a dynamic Front Desk Agent to be the first point of contact for our guests, ensuring memorable experiences from check-in to check-out. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Columbus.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Valid Ohio driver's license if providing guest services