Job Description
Join our dynamic team at Grand Hospitality Group in Oklahoma City as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy flexible shift schedules and the convenience of weekly pay. This role is perfect for detail-oriented individuals who thrive in hospitality settings.
As a cornerstone of our guest services team, you'll manage check-in/check-out processes, handle reservations, and resolve inquiries with professionalism. We offer competitive compensation, comprehensive training, and opportunities for advancement within our growing portfolio of premium properties.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Process payments and maintain accurate financial transaction records
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Uphold brand standards through consistent service excellence and facility awareness
- Collaborate with security protocols for guest safety and property protection
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Valid driver's license and reliable transportation