Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our global hotel chain.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS system
- Handle reservation inquiries, modifications, and room assignments
- Provide personalized concierge services including restaurant bookings and local recommendations
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license and clean driving record
- Basic knowledge of Los Angeles attractions and transportation
- Fluency in English; Spanish proficiency highly valued