Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant San Antonio! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of the city. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth potential in a luxury downtown setting. Enjoy our comprehensive benefits package including health insurance, 401(k) matching, and exclusive hotel discounts. Perfect for hospitality professionals passionate about creating memorable stays for visitors from around the world!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Complete shift reports and daily revenue reconciliation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Antonio attractions and transportation
- High school diploma or equivalent required