Job Description
Join the vibrant hospitality scene at Grand Capital Hotel in the heart of Washington DC! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required—full training provided. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of DC's premier destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems and optimize room assignments
- Handle guest inquiries, requests, and complaints professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through impeccable service delivery
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer literacy and comfort with reservation software
- Positive attitude and teamwork-oriented mindset
- Willingness to work flexible shifts including weekends/holidays