Job Description
Welcome to The Sterling Chicago Hotel, where luxury meets hospitality in the heart of the Windy City. We are currently seeking a dedicated and polished Front Desk Agent to join our dynamic team. If you are passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive compensation package, a vibrant work culture, and opportunities for professional growth within our esteemed property.
Responsibilities
- Provide a warm, professional welcome to guests upon arrival and a fond farewell upon departure, ensuring a memorable experience.
- Manage the check-in and check-out process efficiently, verifying guest information and processing payments accurately using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with empathy and efficiency, escalating complex issues to the management team immediately.
- Assist with concierge services, including local recommendations, restaurant reservations, and transportation arrangements.
- Monitor the front desk area to ensure safety and security protocols are strictly followed at all times.
- Maintain a high level of cleanliness and organization in the reception area and public spaces.
Qualifications
- High school diploma or GED is required; post-secondary education in hospitality or a related field is a plus.
- Minimum of 1-2 years of experience in hotel front desk operations or customer service is preferred.
- Proficiency in English, both verbal and written, with a professional telephone manner.
- Strong computer skills, including experience with hotel management software (e.g., Opera, Micros) is highly desirable.
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Excellent problem-solving skills and the ability to remain calm under pressure.