Job Description
Join our award-winning team as a Front Desk Agent where you'll be the first point of contact for our guests! We're seeking a dynamic professional to manage check-ins, handle reservations, and ensure exceptional guest experiences during day/evening/night shifts. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in Wichita's vibrant hospitality scene. If you thrive in fast-paced environments and excel at multitasking, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and modify booking details
- Respond to guest inquiries via phone, email, and in-person
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records in property management systems
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong communication and problem-solving skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive attitude