Job Description
Join our award-winning team as a Front Desk Agent at the Grand Capital Hotel in Arlington, VA! We're seeking charismatic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and proactive problem-solving. Enjoy competitive pay, comprehensive benefits (health/dental/vision after 60 days), 401(k) matching, and growth opportunities in a luxury hospitality environment. Perfect for detail-oriented individuals passionate about creating memorable stays in the DC metro area.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel reservation systems
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments, manage cash handling, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Monitor security procedures and manage lost-and-found items
- Upsell hotel amenities and services to enhance guest experiences
- Maintain organized front desk area and communicate effectively with departments
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hospitality
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Strong multitasking and conflict resolution abilities
- Flexible availability for evening/weekend/holiday shifts
- Excellent communication and problem-solving skills
- Attention to detail and basic math proficiency