Job Description
Join our award-winning team at Grand Oakland Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of vibrant Oakland. This full-time role offers competitive benefits, career growth opportunities, and the chance to be the first point of contact for our diverse clientele. If you're passionate about hospitality and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) for operations
- Provide local recommendations to enhance guest experiences
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if required for errands)
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and cash handling experience