Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Charlotte! We're seeking a charismatic professional to deliver exceptional guest experiences at our premium downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement within our growing hospitality empire.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence. Enjoy a dynamic work environment with flexible shift scheduling including nights, weekends, and holidays. We provide extensive training, employee discounts, and a supportive team culture that values recognition and growth.
Responsibilities
- Manage check-in/check-out procedures for 150+ daily guests with precision and efficiency
- Handle reservation inquiries, modifications, and room assignments using our proprietary PMS system
- Resolve guest concerns promptly, escalating to management when necessary while maintaining service standards
- Process payments accurately and maintain detailed transaction records
- Coordinate with housekeeping and maintenance teams for room readiness and special requests
- Execute upselling strategies for premium rooms and amenities to maximize revenue
- Maintain strict confidentiality of guest information and financial data
Qualifications
- Minimum 1 year hospitality or customer service experience in a fast-paced environment
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication skills with fluency in English; bilingual (Spanish) preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail
- Valid North Carolina driver's license (if required for site transportation)