Job Description
Join Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience in vibrant Houston! We're seeking energetic professionals to deliver exceptional service while managing dynamic shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most dynamic cities. Apply now to join our award-winning hospitality team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and optimize room assignments
- Process payments and resolve billing inquiries
- Coordinate with housekeeping and maintenance teams
- Respond to guest requests with prompt professionalism
- Operate PMS systems and maintain security protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with reservation software (Opera, etc.)
- High school diploma or equivalent required
- Multilingual capabilities preferred (Spanish highly valued)
- Valid Texas driver's license and reliable transportation