Job Description
Join our award-winning team as a Weekend Front Desk Agent at the heart of Raleigh's vibrant hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend operations. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic environment where every interaction matters. Perfect for hospitality enthusiasts seeking weekend-focused roles with weekday availability.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room occupancy
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera)
- Flexible availability including weekends and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of local attractions and amenities
- Valid North Carolina hospitality certification preferred