Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Harbor Bay Resort in San Diego! We're seeking energetic professionals to deliver exceptional guest experiences while managing front desk operations. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities. Enjoy flexible shift schedules and career advancement opportunities within our growing hospitality chain.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and assistance to guests
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, nights, weekends, holidays)
- Basic computer literacy and multitasking abilities
- Valid California driver's license (if required for errands)
- High school diploma or equivalent; hospitality degree preferred