Job Description
Join Detroit's premier hospitality destination as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences at our iconic downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement in Michigan's vibrant hospitality sector. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using exceptional problem-solving skills
- Operate property management systems (PMS) and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and manage cash drawer procedures
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, holidays
- High school diploma or equivalent required
- Basic mathematical and cash handling skills
- Multilingual candidates strongly preferred
- Valid Michigan driver's license (if required for shuttle duties)