Job Description
Welcome to Albuquerque Medical Center. We are a leading healthcare provider dedicated to excellence in patient care and community health. We are currently seeking a dedicated and professional Front Desk Agent to join our administrative team. As the first point of contact for our patients and visitors, you will play a crucial role in creating a welcoming and efficient environment.
We offer a competitive salary, comprehensive benefits package, and a supportive work culture. If you have a passion for customer service and thrive in a fast-paced healthcare setting, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($15.00 - $19.00)
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and Holidays
- Professional Development Opportunities
Responsibilities
- Greet patients, visitors, and staff warmly and professionally upon arrival.
- Manage the front desk operations, including answering multi-line phone systems and directing calls efficiently.
- Register new patients, verify insurance information, and update medical records accurately.
- Handle incoming inquiries via phone, email, and in person with a focus on patient satisfaction.
- Schedule appointments and manage the daily calendar for medical providers.
- Process payments and handle cash, credit cards, and insurance billing collections.
- Maintain a clean, organized, and welcoming reception area at all times.
Qualifications
- High School Diploma or GED required; Associate’s degree or certification in Medical Reception is preferred.
- Previous experience as a Front Desk Agent, Receptionist, or in a similar administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Strong verbal and written communication skills.
- Excellent customer service skills with a friendly and professional demeanor.
- Ability to multitask and prioritize tasks in a busy environment.
- Must be detail-oriented and capable of maintaining strict patient confidentiality.