Job Description
Are you a people-person with a passion for hospitality?
We are looking for a dedicated Front Desk Agent to join our dynamic team in the heart of Charlotte, NC. We offer flexible shift work schedules and a supportive culture where your contributions matter.
As the first point of contact for our organization, you will ensure a welcoming and professional experience for every visitor and client. We pride ourselves on excellence, and we want you to be a part of that mission.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Manage the front desk operations, including answering multi-line phone systems and routing calls efficiently.
- Verify visitor credentials and manage visitor logs in compliance with company policies.
- Process payments, handle check-ins/check-outs, and manage appointment schedules accurately.
- Maintain a clean, organized, and welcoming reception area at all times.
- Assist with administrative tasks, data entry, and filing as needed.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality or healthcare is a plus.
- Previous experience in a front desk, reception, or customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite and scheduling software.
- Ability to work rotating shifts, weekends, and holidays as required.
- Professional appearance and a positive, solution-oriented attitude.