Job Description
Welcome to The Austin Grand Hotel, where we redefine luxury and hospitality in the heart of Texas. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. If you are looking for a rewarding full-time career opportunity in a vibrant city, we invite you to apply. Our team is the face of our brand, and we are looking for someone who embodies excellence, warmth, and professionalism.
As a Front Desk Agent, you will be responsible for ensuring our guests have a seamless and memorable experience from the moment they arrive. We pride ourselves on our exceptional service standards and are looking for individuals who are passionate about creating lasting impressions. Join us in shaping the future of hospitality in Austin.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive benefits package
- Employee dining discounts
- Growth opportunities within the company
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Answer incoming calls, take reservations, and assist with inquiries regarding hotel amenities and local attractions.
- Handle mail, packages, and faxes with accuracy and discretion.
- Monitor the front desk area to ensure a safe and secure environment for guests and staff.
- Process payments and manage cash drawer according to company policies.
- Assist with special requests to ensure guest satisfaction and loyalty.
Qualifications
- High school diploma or GED required.
- Previous experience in a hospitality or front desk role is preferred but not mandatory for the right candidate.
- Must possess excellent verbal and written communication skills.
- Professional appearance and demeanor at all times.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency with computers and standard office software.