Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Harbor Hotels! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Baltimore. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic luxury environment. If you thrive in fast-paced settings and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries with empathy and professionalism 24/7
- Coordinate housekeeping and maintenance requests seamlessly
- Process payments and manage billing discrepancies
- Act as hotel ambassador for local attractions and services
- Maintain security protocols and confidential guest information
- Collaborate with concierge and management teams
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification preferred
- Flexible schedule including nights/weekends/holidays
- Basic math and foreign language skills a plus
- Positive attitude and professional appearance