Job Description
Are you a people person looking for a rewarding career in hospitality?
We are currently seeking a dedicated and professional Front Desk Agent to join our award-winning team in Charlotte, NC. As the face of our hotel, you will play a pivotal role in creating memorable experiences for our guests and ensuring their stay is nothing short of exceptional.
Our company culture is built on integrity, teamwork, and a genuine passion for service. If you have a positive attitude and a knack for problem-solving, we want to meet you.
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a seamless check-in experience.
- Manage all front desk operations, including check-outs, reservations, and answering multi-line phones.
- Process payments accurately and maintain up-to-date guest records in our Property Management System (PMS).
- Handle guest inquiries regarding local attractions, dining, and services with a helpful and friendly demeanor.
- Resolve guest complaints and issues efficiently to maintain high levels of guest satisfaction and loyalty.
- Assist with concierge services, including luggage handling and valet coordination.
Qualifications
- High school diploma or GED required; hospitality or customer service degree is a plus.
- Previous experience as a Front Desk Agent or in a similar hospitality role is preferred.
- Strong verbal communication and interpersonal skills with the ability to build rapport quickly.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends, nights, and holidays.
- A professional appearance and a positive attitude are a must.