Job Description
Join our award-winning hospitality team at Grand Legacy Hotels in downtown Dallas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique property. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the face of our premium hospitality experience.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and concierge teams
- Utilize property management systems (Opera, Delphi) efficiently
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 2 years front desk or customer service experience in hospitality
- Proficiency in property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Dallas attractions and local services
- High school diploma or equivalent; hospitality certification preferred