Job Description
Are you a dedicated hospitality professional looking to make an impact in the heart of Music City? Grand Plaza Hotel & Suites is currently seeking a highly motivated Full-Time Front Desk Agent to join our award-winning team.
We pride ourselves on delivering exceptional guest experiences, and we are looking for someone who embodies our values of warmth, efficiency, and professionalism. If you are ready to advance your career in a vibrant urban environment, we invite you to apply.
Why You'll Love Working Here:
- Competitive salary and comprehensive benefits package.
- Employee discounts on dining and accommodations.
- Opportunities for career advancement within a leading hotel chain.
- A dynamic and inclusive work culture.
Responsibilities
- Check guests in and out with a warm, welcoming demeanor using the property management system.
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Manage reservations, maintain accurate occupancy records, and coordinate with housekeeping.
- Process payments accurately and balance daily cash and credit transactions.
- Assist in maintaining the lobby and front desk areas to meet high aesthetic standards.
- Provide local recommendations and concierge services to enhance the guest stay.
- Perform administrative duties such as mail handling and filing as needed.
Qualifications
- High school diploma or GED required.
- Previous front desk or guest services experience is a plus but not mandatory.
- Proficiency in Microsoft Office Suite and reservation software.
- Strong verbal communication and interpersonal skills.
- Ability to stand for long periods and work a flexible schedule, including weekends and holidays.
- A valid driver's license is preferred.