Job Description
Join our award-winning team at the Grand Hyatt Nashville, where luxury meets Southern charm. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and overnight shifts. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Nashville's premier hospitality destinations.
As the first point of contact for our international guests, you'll embody our commitment to service excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Our state-of-the-art facility includes a rooftop pool, spa, and direct access to downtown's vibrant music scene.
Responsibilities
- Manage guest check-in/out processes efficiently using Opera property management system
- Handle reservation modifications, cancellations, and special requests with precision
- Resolve guest concerns promptly using de-escalation techniques and empathy
- Process payments accurately and maintain detailed transaction records
- Coordinate with housekeeping, valet, and security teams for seamless operations
- Execute emergency procedures during overnight shifts
- Upsell hotel amenities and packages to enhance guest experience
- Maintain accurate shift reports and handover documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license and clean driving record
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift up to 25 lbs