Job Description
Are you a natural conversationalist looking to launch a rewarding career in the hospitality industry? Wichita Premier Hospitality is currently seeking a friendly and organized Front Desk Agent to join our team in Wichita, KS. We pride ourselves on providing exceptional guest experiences and are looking for motivated individuals who are eager to learn and grow with us.
While prior experience is a plus, it is not required. We offer comprehensive on-the-job training to help you master the art of premium customer service. If you have a positive attitude, a professional appearance, and a desire to work in a fast-paced environment, we want to meet you.
Responsibilities
- Welcoming and greeting guests upon arrival with a warm, professional demeanor.
- Managing the front desk operations, including check-ins, check-outs, and room assignments.
- Answering and directing incoming phone calls and emails efficiently.
- Assisting guests with inquiries regarding local attractions, dining, and transportation.
- Processing payments and handling cash transactions with accuracy.
- Maintaining the cleanliness and organization of the reception area and lobby.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer proficiency and typing skills.
- A positive attitude and a willingness to learn new systems.
- No prior hospitality experience is necessary; training provided.