Job Description
Join our award-winning team as a Front Desk Agent at the heart of NYC's vibrant hospitality scene! We're seeking enthusiastic individuals with a passion for guest service to create memorable experiences for international travelers and locals alike. No prior experience required – we provide comprehensive training on our state-of-the-art systems and industry best practices. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our portfolio of luxury properties.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Handle reservations, inquiries, and special requests with exceptional professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and maintain high satisfaction standards
- Operate switchboard and manage communications channels
- Uphold brand standards through impeccable presentation and service
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States
- No prior experience required – training provided