Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent and kickstart your career in the thriving San Diego hospitality scene! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our premium downtown location. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our dynamic organization.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain accurate front desk records and coordinate with housekeeping/management teams
- Process payments and operate property management systems efficiently
- Sanitize high-touch areas and maintain a pristine front desk environment
- Act as local San Diego ambassador for guest recommendations and requests
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Positive, solution-oriented mindset with customer-first approach
- Ability to multitask in fast-paced environments
- Basic computer proficiency (training provided on proprietary systems)
- Flexible availability including weekends, evenings, and holidays
- Previous customer service experience preferred but not required
- Valid California driver's license (if driving company vehicles)