Job Description
Welcome to The Plaza Hotel Oklahoma City, where we redefine hospitality in the heart of the city. We are currently seeking a highly organized, professional, and welcoming Front Desk Agent to join our dedicated team. If you are looking for a stable, full-time career opportunity and excel in a fast-paced environment, we invite you to apply.
As the first point of contact for our guests, you will set the tone for their entire experience. We pride ourselves on our exceptional service standards and are looking for someone who shares our passion for creating memorable stays.
Responsibilities
- Greet and welcome guests with a warm and professional demeanor upon arrival.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls promptly and route them to the appropriate department.
- Handle guest inquiries, requests, and complaints with patience, empathy, and problem-solving skills.
- Manage the front desk area, ensuring it is clean, organized, and fully stocked with supplies.
- Process payments accurately and maintain the cash drawer according to company policy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet high standards.
- Assist with light administrative tasks such as filing, mail sorting, and data entry.
Qualifications
- High school diploma or GED is required.
- Minimum of 1-2 years of experience in front desk operations, hospitality, or customer service is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software is a plus.
- Ability to work flexible shifts, including weekends, holidays, and overnights.
- Strong attention to detail and professional appearance.
- CPR certification is a plus but not required.