Job Description
Welcome to the Grand Manhattan Hotel & Suites, a beacon of luxury and comfort in the heart of New York City. We are currently seeking a friendly, energetic, and dedicated Guest Service Associate to join our vibrant hospitality team. This is an exceptional opportunity for individuals looking to launch a career in the hotel industry with no prior experience required.
As the face of our hotel, you will play a pivotal role in creating memorable experiences for our guests. We believe in fostering a culture of growth, where your dedication is rewarded with competitive pay, comprehensive benefits, and a clear path for advancement.
Why Join Us?
- Zero Experience Needed: We provide full training and mentorship.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Modern Environment: Work in a state-of-the-art facility in Midtown Manhattan.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and ensure a welcoming atmosphere in the lobby.
- Check-In/Out: Efficiently process check-ins, check-outs, and room assignments using our property management system.
- Communication: Answer phone calls and emails promptly, answering guest inquiries about local attractions and hotel amenities.
- Concierge Support: Assist guests with luggage, restaurant reservations, and transportation arrangements.
- Operational Support: Maintain a clean and organized front desk area and assist with lobby cleanliness as needed.
- Problem Solving: Address and resolve guest complaints or issues with a positive, solution-oriented mindset.
- Shift Coverage: Adhere to the scheduled shift pattern, including weekends and holidays, to ensure 24/7 coverage.
Qualifications
- Education: High school diploma or GED is required.
- Attitude: A friendly, approachable, and professional demeanor is essential.
- Computer Skills: Basic proficiency with computers and the ability to learn hotel software quickly.
- Reliability: Must be punctual and able to work flexible hours.
- Language: Fluency in English is required; bilingual candidates are a plus.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of luggage.
- Background Check: Must pass a background check and drug screening.