Job Description
Are you a people person looking for a rewarding career in hospitality? Join our team at the Grand Harbor Hotel in the heart of Baltimore, where we value our staff and prioritize a guest-first approach. We are currently seeking a dedicated Front Desk Agent to join our dynamic team.
Why Join Us?
- Weekly Paychecks: Get paid every week without the hassle.
- Competitive Benefits: Health, dental, and vision insurance available.
- Professional Growth: Opportunities for advancement within the company.
We pride ourselves on delivering exceptional service to every guest who walks through our doors. If you are detail-oriented, professional, and passionate about hospitality, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and payments are processed correctly.
- Answer phone calls and respond to guest inquiries via email or in person in a timely and professional manner.
- Handle guest complaints or issues with a positive attitude and escalate complex matters to management when necessary.
- Manage the front desk operations, including managing the lobby, handling packages, and coordinating with housekeeping and maintenance staff.
- Maintain a clean and welcoming lobby area at all times.
- Assist with administrative tasks such as data entry, filing, and inventory management.
Qualifications
- High school diploma or equivalent required; previous hotel front desk experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a professional demeanor.
- Must be able to stand for extended periods and lift up to 25 lbs.