Job Description
Join our award-winning team at Grand Hotel Fresno, where hospitality meets excellence! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of California's Central Valley. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate billing records, and manage cash drawer
- Coordinate with housekeeping, maintenance, and dining departments for guest requests
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain organized guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Fresno area attractions and services
- High school diploma or equivalent required