Job Description
Join our award-winning team at the heart of Seattle's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown hotel. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Deliver outstanding customer service while managing check-in/check-out processes
- Handle guest inquiries and resolve issues efficiently using our property management system
- Coordinate room assignments and manage reservation modifications
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Washington State Food Handler's Card