Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Houston! We're seeking energetic professionals to deliver exceptional guest experiences during varied shifts. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic hospitality environment. Perfect for detail-oriented individuals passionate about creating memorable stays for our diverse clientele.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, resolve complaints, and provide local area recommendations
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute opening/closing procedures including cash handling and reporting
- Uphold brand standards through consistent service excellence
- Collaborate with security team during emergency protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Flexible availability to work evenings, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic math aptitude for financial transactions
- Valid Texas driver's license (if required for errands)
- Ability to stand for extended periods