Job Description
Join our award-winning team at the heart of Manhattan! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve complaints with professionalism
- Process reservations and room assignments using PMS systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Uphold brand standards and maintain a pristine front desk area
Qualifications
- 1+ years of hotel front desk or guest services experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of NYC attractions and transportation