Job Description
Are you a people-person looking for a rewarding career in the hospitality industry?
Horizon Hospitality Group is seeking a dedicated Front Desk Agent to join our thriving team in Charlotte, NC. We specialize in providing exceptional guest experiences and are currently hiring for our high-volume properties with Full-Time Shift Work opportunities.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a dynamic work environment, competitive benefits, and the chance to work in one of the most vibrant cities in the Southeast.
- Competitive Pay: $18.00 - $24.00 per hour depending on experience.
- Shift Flexibility: Full-time availability with rotating shifts, including weekends and holidays.
- Benefits Package: Health, dental, and vision insurance, paid time off, and employee discounts.
We are looking for individuals who are reliable, professional, and passionate about customer service. If you are ready to advance your career in a fast-paced environment, apply today!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests, answering inquiries and providing information about local attractions, dining, and services.
- Check-In/Out: Efficiently manage guest check-ins, check-outs, and room changes using Property Management Systems (PMS).
- Reservation Management: Assist with processing reservations, modifications, and cancellations to maximize room occupancy.
- Communication: Handle incoming calls and emails professionally, directing messages and resolving concerns promptly.
- Front Office Operations: Maintain the front desk area, manage the safe, and handle cash transactions and credit card processing accurately.
- Guest Relations: Anticipate guest needs and go above and beyond to ensure a memorable stay.
Qualifications
- Experience: Previous experience in a front desk, reception, or hospitality role is preferred.
- Skills: Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be available for shift work, including evenings, weekends, and holidays.
- Reliability: Strong work ethic, punctuality, and the ability to work well in a team environment.
- Education: High school diploma or GED required.