Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel NYC! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during our 24/7 operations. This full-time shift-based role is perfect for career starters looking to grow in the luxury hospitality industry. Enjoy competitive pay, comprehensive benefits, and a prime Midtown Manhattan location. Apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments via hotel management systems
- Respond to guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic computer proficiency with reservation systems
- Attention to detail and problem-solving abilities
- Valid NYC Food Handler's Certificate (or willingness to obtain)
- Positive attitude and team player mindset