Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in our luxurious downtown Charlotte hotel. This role is perfect for hospitality enthusiasts seeking flexible hours while building a rewarding career. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement within our growing portfolio.
Why Join Us?
• Flexible scheduling ideal for students and professionals
• Comprehensive training program
• Employee discounts on hotel stays and services
• Positive, inclusive work environment
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate guest records and confidentiality protocols
- Process payments and handle cash/credit transactions securely
- Conduct property tours and promote hotel amenities/services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficient in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Availability to work evenings, weekends, and holidays
- Basic computer literacy and data entry proficiency