Job Description
Join our prestigious waterfront team at Grand Beach Resort Miami! We're seeking dedicated Front Desk Agents to deliver exceptional guest experiences through 24/7 operations. This full-time shift-based role offers competitive pay, comprehensive benefits, and career advancement opportunities in Miami's vibrant hospitality scene. Apply today to become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out procedures with precision and professionalism
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Operate hotel management systems (PMS) and process payments securely
- Coordinate with housekeeping, maintenance, and security departments
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling during peak shifts
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Flexibility to work rotating shifts (days, evenings, weekends, holidays)
- Valid Florida driver's license for valet duties
- Ability to stand/walk for extended periods
- High school diploma or equivalent required
- Spanish fluency preferred