Job Description
Welcome to The Grand Manhattan Hotel, where hospitality meets luxury. We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a pivotal role in creating unforgettable experiences that keep our patrons coming back. If you thrive in a fast-paced environment and possess a passion for service, we want to hear from you.
Why Join Us?
- Competitive salary of $25-$30/hour.
- Comprehensive health benefits package.
- Employee discounts on dining and spa services.
- A vibrant work culture in the heart of Manhattan.
About the Role
You will be responsible for managing the front desk operations, ensuring seamless guest check-ins and check-outs, and providing top-tier concierge services. We value attention to detail and a proactive approach to guest satisfaction.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently, ensuring all registration forms are accurate.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Manage the front desk operations during shifts, including answering phones and managing correspondence.
- Process payments and handle cash transactions with high accuracy.
- Assist with concierge services and provide recommendations for local attractions and dining.
- Maintain a clean, organized, and inviting lobby area at all times.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1-2 years of experience in hospitality, customer service, or front desk operations.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving abilities and a professional appearance.