Job Description
Join our award-winning team at Metropolitan Hospitality Group as a Front Desk Agent in the heart of Arlington, VA. We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury boutique hotel. This full-time role offers competitive pay, comprehensive benefits, and career advancement opportunities in one of the nation's most vibrant hospitality markets.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments using Opera/PMS systems
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute shift handovers with detailed communication
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required