Job Description
Join our award-winning team at Grand Hotel Indianapolis! We're seeking passionate hospitality professionals for immediate full-time positions with flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in downtown Indianapolis' premier luxury hotel. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Why Join Us? • Immediate start • Paid training • Health/dental/vision • 401(k) matching • Employee discounts • Career advancement
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS software
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Maintain accurate financial records and cash handling
- Uphold brand standards through exceptional service delivery
- Collaborate with security and valet teams during peak hours
Qualifications
- 1+ years hotel or customer service experience preferred
- Flexible availability for day/night/weekend/holiday shifts
- Proficient in Opera, Cloudbeds, or similar PMS systems
- Strong conflict resolution and multitasking abilities
- High school diploma or equivalent (college degree preferred)
- Basic math and cash handling skills
- Valid Indiana driver's license (if required for valet duties)