Job Description
Join the Apex Team as a Front Desk Agent
We are seeking a dedicated and professional Front Desk Agent to manage the front desk operations at our premier Columbus, Ohio property. In this full-time role, you will be the face of our brand, ensuring our guests feel welcomed and valued from the moment they arrive.
Why You’ll Love Working Here
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: We offer premium shift differentials for evening, night, and weekend shifts.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Growth Opportunities: Clear career pathways into Hotel Management.
What You’ll Do
As a key member of our front office team, you will be responsible for the seamless operation of the reception area while delivering world-class customer service.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Process check-ins, check-outs, and reservations efficiently using the Property Management System (PMS).
- Manage high-volume phone lines and respond to guest inquiries via email and chat support.
- Maintain the organization and cleanliness of the front desk, lobby area, and public spaces.
- Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues promptly.
- Handle cash, credit card transactions, and reconcile daily reports accurately.
Qualifications
- High school diploma or GED required; hospitality or hotel management degree is a plus.
- Previous experience as a Front Desk Agent or Receptionist (1+ years preferred).
- Strong computer proficiency and experience with reservation software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Valid driver's license and a clean driving record.