Job Description
Are you a natural leader with a passion for hospitality? Apex Hospitality Management is seeking a dedicated Front Desk Agent to join our growing team in Tucson, AZ. We are looking for a professional who thrives in a fast-paced environment and takes pride in creating memorable experiences for every guest.
As a key member of our front-line team, you will be the face of our brand. We offer competitive pay and flexible shift work options designed to fit your lifestyle. If you are ready to advance your career in the hospitality industry, we want to hear from you.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and managing check-ins and check-outs efficiently.
- Operate the front desk phone system to answer inquiries and route calls promptly.
- Process payments accurately and maintain the cash drawer with strict adherence to security protocols.
- Distribute mail, packages, and faxes while maintaining an organized filing system.
- Assist guests with local directions, recommendations, and concierge requests.
- Monitor building security systems and access logs to ensure a safe environment.
- Keep the front lobby and reception area clean and presentable at all times.
Qualifications
- High school diploma or GED is required.
- Previous experience in a customer service or hospitality role is preferred.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and typing skills.
- A professional appearance and a positive, customer-first attitude.