Job Description
Join our award-winning team at Oceanview Resort & Spa, a premier luxury destination on Virginia Beach's iconic oceanfront. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while showcasing Virginia's coastal charm. Enjoy competitive benefits, career advancement opportunities, and a vibrant work environment in one of America's top beach destinations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, billing inquiries, and room assignments using Opera PMS
- Resolve guest concerns promptly with personalized service solutions
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain accurate financial records and daily reports
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Virginia driver's license (required for valet duties)
- Basic knowledge of local tourism attractions
- High school diploma or equivalent
- Professional appearance and hospitality mindset