Job Description
Join our award-winning team at the Grand Plaza Hotel, where exceptional guest experiences are crafted daily. As a Front Desk Agent, you'll be the first point of contact for our international visitors, delivering world-class hospitality in the heart of San Antonio's vibrant River Walk district. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a luxury hospitality environment.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Multitask in fast-paced environment while maintaining professional demeanor
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of San Antonio tourism attractions
- Valid Texas driver's license and reliable transportation