Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality! We're seeking enthusiastic individuals to become the welcoming face of our iconic New York property. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and operations. Enjoy competitive pay, benefits, and career growth in one of Manhattan's most prestigious neighborhoods. Apply today to start your journey in hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain a pristine front desk environment and lobby presentation
- Utilize PMS software (Opera) for daily tasks and reporting
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn hotel systems
- Positive attitude and customer-centric mindset
- Flexibility to work evenings, weekends, and holidays
- No hospitality experience necessary – training provided