Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant Philadelphia! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our luxury hospitality standards while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Manage seamless guest check-in/check-out procedures with PMS systems
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain pristine lobby and reception area standards
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Pennsylvania Food Handler's certification
- Fluency in English; Spanish proficiency preferred
- Flexible availability including weekends/holidays